Remote Hands
We’ve Got This Wired, and Running
Our dedicated, local teams understand that every second of downtime jeopardizes revenue and relationships. Our remote-hands technicians make sure that every asset you trust us with is racked, stacked, wired, cooled, and running 24/7/365.
Remote Hands Services
- On-site technical assistance
- Visual verification for remote troubleshooting including circuits, loops & fiber
- Racking & stacking equipment
- Swapping removable media
- Wiring services including moving, securing & terminating cables
- Ladder rack build-outs
- Rebooting, pushing a button, toggling a switch & power cycling equipment
- Relaying equipment status & typing commands onto a pre-installed console
- Labeling equipment or providing digital photos
- Diagnostic & signal testing for cross-connect circuits
- Additional services on request
Cologix’s expert technicians provide Remote Hands Services that extend our customers’ team and capabilities to the data center floor.
We provide you access to a broad North American data center platform but recognize that the best customer service comes from local, on-site experts that work with your deployment day-in and day-out.
- Access to data center support technicians constantly monitoring the status of infrastructure and services across the entire ecosystem
- Round-the-clock service leveraging our Cologix Command Data Center Infrastructure Management (DCIM) platform to rapidly identify specific services and infrastructure
- Rapid response to service questions, troubleshooting, and case management that keeps networks and processes performing at their peak