REMOTE HANDS

We’ve Got This Wired and Running

Our dedicated, local teams understand that every second of downtime jeopardizes revenue and relationships. Our remote hands technicians make sure that every asset you trust us with is racked, stacked, wired, cooled and running 24/7/365.

24/7/365

Leverage our onsite, certified technicians to respond to IT needs.

Your extended IT team

Avoid costly disruptions.

Rapid on-site response

No more IT emergencies.

Remote Hands Services

  • On-site technical assistance
  • Visual verification for remote troubleshooting including circuits, loops and fiber
  • Racking and stacking equipment
  • Swapping removable media
  • Wiring services including moving, securing and terminating cables
  • Ladder rack build-outs
  • Rebooting, pushing a button, toggling a switch and power cycling equipment
  • Relaying equipment status and typing commands onto a pre-installed console
  • Labeling equipment or providing digital photos
  • Diagnostic and signal testing for cross-connect circuits
  • Additional services upon request

Extend your capabilities to the data center floor

Cologix’s expert technicians provide Remote Hands Services that extend our customer’s team and capabilities to the data center floor. We provide you access to a broad North American data center platform but recognize that the best customer service comes from local, on-site experts that work with your deployment daily.

  • Access to data center support technicians constantly monitoring the status of infrastructure and services across the entire ecosystem
  • Round-the-clock service leveraging our Cologix Command Data Center Infrastructure Management (DCIM) platform to rapidly identify specific services and infrastructure
  • Rapid response to service questions, troubleshooting and case management that keeps networks and processes performing at their peak

Featured Content

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MTL8 is an expansion of Cologix’s data center footprint, offering an additional 325K SQF of...
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With approximately 1 million SQF spanning 11 data centers throughout the city, we are Montréal’s...
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As Montréal’s leading interconnection and colocation provider, we maintain approximately one million SQF spanning 11...
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Location is everything in Montreal. Our Cologix’s entry-level Montréal Colocation Data Centre offers easy access...
Connectivity and colocation at MTL11 with a Meet-Me-Room (MMR) in Cologix’s second carrier hotel, offering...
MTL10-S is one of Cologix’s largest network neutral data center, offering connectivity via high-count, diverse,...
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Always feel confident and secure in the reliability and stability of your IT deployments. Minneapolis-Saint...
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