Support

Cologix Live Support

Cologix's Data Center Support Experts


Cologix provides customers with access to a broad North American data center platform, but recognizes that the best customer service comes from the local, on-site experts that work with your deployment day in and day out. We are pleased to offer our customers Cologix Live Support, a 24x7x365 customer care service that will ensure you reach the Cologix resources that can assist you when you need it.

Cologix Live Support provides access to data center support technicians that have constant insight into the status of infrastructure and services across the entire platform. The round-the-clock service leverages the Cologix Command data center infrastructure management (DCIM) platform to rapidly identify specific services and infrastructure connected to your equipment to efficiently address service questions, troubleshoot, and manage cases with higher reliability.

CUSTOMER PORTAL


Cologix customers can use Cologix's Online Customer Portal to:
  • Inventory Views
  • Order Status
  • Usage Reporting
  • Service Ordering
  • Maintenance Schedules
  • Invoice Views
  • Case Management
  • User Access, Notification & Permission Management

Online Customer Portal - Login Here

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data center support

CONTACT COLOGIX LIVE SUPPORT

Phone: +1.855.449.4357
Email: support@cologix.com
 
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